Our sales team are always available to offer advice and guidance. We are always pleased to answer any questions you may have. Here are some frequently asked questions:
What is an Ice Fountains?
This is a specially constructed, safe form of sparkler which gives a spectacular display when lit. The non-toxic composition lights immediately, sending out brilliant streams of sparkles, bringing any celebration to a dazzling climax.
How long does it last for and does it smoke?
Depending on the version used, the Ice Fountain can last for approximately 45 seconds to 60 seconds. The fountain does contain slight magnesium content which results in low smoke and low odour. Ice Fountains provide various sparklers with varied durations.
How safe are your Ice Fountains?
We believe safety to be of the utmost importance. All our fountains conform to British Safety Standards & European Regulations EN14035-15. They can be used indoors, as confirmed by Trading Standards and the Health & Safety Executive (HSE – www.hse.gov.uk/).
Will you provide safety instruction?
Yes, safety is of utmost importance to us. We send out a safety sheet to all our first time buyers. Furthermore, safety instructions are on our website and are printed on our products too. Safety comes first! If you are not sure of any safety points please do not hesitate to contact us. We will be happy to help.
How long does delivery take?
Due to UK firework regulations on the transportation of hazardous goods, our carriage costs carry a slight premium. We have absorbed the majority of the costs ourselves. We have varied delivery charges dependant on the quantity of products ordered and the urgency of delivery required. We are able to offer the following delivery services
Do you deliver outside of the UK?
Yes we are able to deliver across Europe and The Rest of the World with only a handful of countries being exempt. Prices and delivery times will differ from country to country. Please contact us for full information.
Which forms of payment do you accept?
We accept payment in the following ways:
What credit and debit cards do you accept?
We accept any of the following payment cards: