Shipping And Handling
* We can offer both a next day service and a 3-4 day delivery service throughout the UK (Excluding Ireland) to customers. PLEASE NOTE, WE CAN ONLY DELIVERY WITHIN THE UK.
* For customers based in central London, we can offer (subject to an additional charge) a same day delivery service should they require.
* For same day or next day London orders, it is required that this must be specified on the order.

Returns & Refund Policy
* Goods must be returned within 7 days from authorisation. We are unable to accept returns of unwanted items after 7 days. No refund can be given for the original shipping cost of any items which are returned for credit. The refund given will be for the cost of the products only.
* Before returning any items the customer must telephone us for a Returns Authorisation Number (RAN). The RAN must be quoted on paperwork accompanying the item being returned.
* You must organise the return of items at your expense and risk. Returns cannot be accepted without prior authorisation and a Returns Authorisation Number.
* Goods must be returned 'as sold', in the original packing and with all paperwork and accessories.
* Goods must be complete, unused and in 'as new' condition. If you have opened the box to examine the product it must have been done without damaging the box and packaging, or damaging the product in any way. The product must be re-packaged as received.
* Goods received without authorisation or outside of the stipulated time limits will be returned back to you and the cost charged to your account.

Please Note:
* Refunds will be made by cheque.
* Faulty, incorrect or missing stock will carry no charge on refund.
* On credit card refunds, 6% from the value of your order will be deducted should you wish to cancel your order through no fault of Ice Fountains.com (e.g cancellation of your event etc.). If you are happy to accept a refund in the form of a cheque, then only 3% will be deducted from the value of your refund.